Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

The SSA's new Call Back Assist feature lets you hang up and still keep your place in line. Costco won't join DEI backlash.

Chewy continues strong growth with rising engagement and Autoship sales. Learn why CHWY stock is a solid pick amid long-term ...

Stand out from the crowd with these ChatGPT prompts to win more customers. Stop competing on everyone else's terms and create ...

Councils have been looking at how they can use artificial intelligence to improve services. Three pilot projects were being ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Clinton Community College has presented Heather Evans with the 2025 Connie Campbell Memorial Customer Service Award, which ...

Massey Services, a pest management and landscape care company, announces the opening of its new Commercial Service Center in Chattanooga.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

ChatGPT listens to what I am requesting, answers the questions, and even remembers the context within which I am asking them.