Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

A New Jersey Congressman and other lawmakers raised concerns about potential ties to the Chinese Communist Party by a company ...

An ECR is not something you typically want to happen. They generally result in some additional cost, a slowdown or shutdown ...

The latest trends in software development from the Computer Weekly Application Developer Network. This is a guest post for ...

Former Microsoft executive Hayete Gallot's new role at Google Cloud is part of an effort to become more nimble in helping ...

The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called Automotive and Mobility Services and Solutions 2025, scheduled to be released in June 2025. The ...

It will also look to nearly double labor-hour volumes from 1.78 million at the end of last year to around three million over ...

RADCOM Ltd. (Nasdaq: RDCM) announced today the integration of RADCOM RAN Analytics Solution, part of RADCOM ACE Service Assurance, with ServiceNow, leveraging AIOps (the use of Artificial Intelligence ...

Puppet’s annual State of DevOps Report has tracked trends in IT, including security and, more recently, the growth of ...

We look at what IT leaders can do to help untangle the numerous structured and unstructured data sources that exist in a ...

With due respect to the engineering innovation involved in R1's high performance, the CAPEX-OPEX financial jugglery could ...