Xfinity is the best internet service provider in Bloomington. It has the broadest coverage, the cheapest plans and the ...

Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...

A new poll has revealed the nation's top 30 biggest customer service bugbears including rubbish hold music, no option to call ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

A brand new Tesco Clubcard perk is being trialled — and it could save shoppers quite a bit of cash on their favourite items.

Industry-first solution now allows publishers and media organizations to preserve the digital history of their images across Cloudflare’s global network SAN FRANCISCO--(BUSINESS WIRE)--Cloudflare, Inc ...

Royal Caribbean turned heads during its recent Q4 earnings call. The shipping line company is headed in the right direction with several new initiatives. Among them includes a clever tactic to save ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Consumers care deeply about how they communicate with brands over their preferred channels. Whether it's SMS, WhatsApp, Email, or a voice call, people neeed to trust that the business they are talking ...