Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...
Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...
The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...
Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...
Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.
Industry-first solution now allows publishers and media organizations to preserve the digital history of their images across Cloudflare’s global network SAN FRANCISCO--(BUSINESS WIRE)--Cloudflare, Inc ...
According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...
Most large employers play down the likelihood that bots will take our jobs. Then there’s Klarna, a darling of tech investors.
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