Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...

Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Industry-first solution now allows publishers and media organizations to preserve the digital history of their images across Cloudflare’s global network SAN FRANCISCO--(BUSINESS WIRE)--Cloudflare, Inc ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Consumers care deeply about how they communicate with brands over their preferred channels. Whether it's SMS, WhatsApp, Email, or a voice call, people neeed to trust that the business they are talking ...

The bank’s customer service tool responded: “Please don’t use words like that. I won’t be able to continue our chat if you use this language,” suggesting that it deemed the word “virgin” inappropriate ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

A reader tells MoneyWeek how phone snatchers stole thousands from his investment account and went on a spending spree with ...