AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

A nonprofit in Clyde is empowering people with disabilities by creating sweet opportunities, teaching customer service skills ...

By enabling seamless financial services through APIs, BaaS fosters innovation, reduces costs, and enhances customer ...

The benefits include enhanced engagement and better knowledge retention, but how do you get started? Philip Moore has your ...

In this business solutions opinion, discover how businesses and workers can adapt to this shift, embrace new skills, and ...

This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

The public services department says the initiative aims to develop the skills of officers stationed at service counters, ...

Telecommunications behemoth BT has announced it will be recruiting over 600 apprentices and graduates for its September ...

Operating a restaurant requires efficient management, great customer service, and adaptability. As restaurant operators know, ...

Organisations across the region are prioritising cyber security, customer experience and application development, even as they navigate cloud repatriation and a growing skills gap in AI and security.

BT Group has announced plans to hire 82 apprentices in Darlington by September 2025 - to work as apprentice customer service advisors in EE.

The counter staff rotation initiative, involving all ministries and their respective departments, officially begins today, to ...