The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

The staff at the city mosque here will soon be required to wear a standard uniform and undergo customer service training ...

Joining us on today’s Inside Automotive is John Fairchild President of Fairchild Automotive Solutions, to share ...

This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

To fully realize GenAI's potential, financial institutions must address data constraints, ethical considerations, ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

What I are wondering, as this investment and implementation wave continues, is who will lead these GenAI efforts? The more I ...

A new study reveals that AI-assisted customer service agents work faster and more efficiently, with the biggest gains seen ...

As part of ongoing efforts to repurpose waste and connect with communities, Emirates has recently distributed more than ...