Joining us on today’s Inside Automotive is John Fairchild President of Fairchild Automotive Solutions, to share ...

This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

The staff at the city mosque here will soon be required to wear a standard uniform and undergo customer service training ...

If you’ve received poor products or services, don’t suffer financial detriment - MoneyMagpie Editor and financial expert ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

VAUGHAN, ON / ACCESS Newswire / January 31, 2025 / In response to the growing demand for high-quality home renovations, AGM Renovations is expanding its workforce across Ontario. As the home ...

HOOVER – Jefferson State is now offering a new customer service program at its Shelby-Hoover campus.

What I are wondering, as this investment and implementation wave continues, is who will lead these GenAI efforts? The more I ...

The lawsuit against LinkedIn, alleging it used customer information for AI model training, has been withdrawn.

Nexus has outlined how the Tyne and Wear Metro’s new £362m fleet of trains will be brought into customer service over the next two years.

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...