AI agents are reigniting the competition between Microsoft and Salesforce. Microsoft announced 10 new AI agents for its Dynamics 365 line of business applications — tools that can complete tasks autonomously in areas including sales,

Microsoft is taking the fight back to Salesforce, as it will allow businesses to develop their own autonomous artificial intelligence agents by next month. Salesforce has already introduced configurable agentic AI tools in September and Microsoft may be competing with it head on with the introduction of its AI agents.

The AI tools, some acting autonomously and others in concert with a worker, can complete tasks like researching and sorting through sales leads or updating a customer support ticket after a phone call.