On 11 December 2024, the FCA published two pieces of feedback on the Consumer Duty, setting out good practices and areas for ...
The FCA’s assessment of 180 firms’ first Consumer Duty Board reports revealed a wide variance in the quality of reporting and ...
It is far from the case that the Financial Conduct Authority considers consumer duty to be implemented and is planning to ...
The Financial Conduct Authority has set out how it sees firms offering targeted support for pensions, suggesting it should be ...
The Financial Conduct Authority (FCA) recently revealed the highlights of its highly anticipated 5-year strategy for ...
In days gone by, assessing the value of a service was a simple equation for advisers and wealth managers, largely based on ...
The Financial Conduct Authority has set five features that of a good Consumer Duty report and five areas for improvement. The report comes as a result of a targeted and thematic review that the ...
The FCA’s sample was drawn from across the retail banking, wholesale, insurance, payments, consumer investments and consumer finance sectors. Some action plans and improvements were not accompanied by ...
Anecdotal evidence suggests that some firms are avoiding collecting and storing customer vulnerability data to avoid a ...
The U.K. Financial Conduct Authority has published a consultation on a new product information framework for Consumer Composite Investments.
The support services provider and customer vulnerability specialist has seen some firms using the data protection laws as a ...
Consumer Duty requires companies to monitor consumer vulnerability during the lifetime of a product, and to use this data to ...