On 11 December 2024, the FCA published two pieces of feedback on the Consumer Duty, setting out good practices and areas for ...
The FCA’s assessment of 180 firms’ first Consumer Duty Board reports revealed a wide variance in the quality of reporting and ...
Firms falsely using GDPR as a “scapegoat” for non-compliance with consumer duty are “risking severe action” from the ...
It is far from the case that the Financial Conduct Authority considers consumer duty to be implemented and is planning to move along to the next regulatory Big Thing. In fact, it is fair to say ...
The support services provider and customer vulnerability specialist has seen some firms using the data protection laws as a ...
Consumer Duty requires companies to monitor consumer vulnerability during the lifetime of a product, and to use this data to ...
Darren Winfield explores how adviser platforms play a critical role in bridging the Consumer Duty compliance gap ...
The Financial Conduct Authority’s plans for a review of how firms are managing customer vulnerability come as “no surprise”, ...
The Financial Conduct Authority’s plans for a review of how firms are managing customer vulnerability come as “no surprise”, ...
Six months on from our protection roundtable, we contacted the panellists to find out if insurers service levels have ...
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