Food delivery service Grubhub says a “security incident” allowed “unauthorized access” to contact information for an unknown ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

Research suggests that having leaders, managers, and employees who are generous and helpful can boost the bottom line.

"The health care system in America needs to be better, and we have challenged ourselves to help lead and drive systemic change," said Chief Executive David Cordani. Cigna said its efforts would ...

Windows 10 is less popular! Windows 11 regains its mojo! Or is it the other way around? None of that is true, and I got the receipts to prove it.

Ahlenius: The Law of the Harvest is the principle that states that you grow and reap where you focus your attention and ...

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

Steve Hsu, founder of AI startup SuperFocus, shares the three reasons he plans to switch to DeepSeek from closed-source ...

When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am about to lavish great ...

Technology is at the heart of our accelerating evolution, and we are all now beginning to recognize that AI is the next generation of advancement.

Good customer service is the norm, but poor customer service is far from rare. You are unhappy. They (halfheartedly and ...