Ironically, AI, often criticized for exacerbating digital deception and misinformation, holds immense potential to improve ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

What if your equipment could predict failures before they happen? AI is making this future a reality for the field service ...

Ford Motor Co. says it continues to focus on improving customer experience and is making some key leadership changes in the ...

WSC General Manager Robert Deal said the utility is working to install thousands of smart meters to improve customer service and move to a monthly ...

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Situm, a leader in indoor positioning and wayfinding technology for a decade, and HappyOrNot®, a global leader in customer and employee experience management solutions, have signed a strategic ...

The public services department says the initiative aims to develop the skills of officers stationed at service counters, ...

By integrating cutting-edge technologies, the industry achieves remarkable improvements in service delivery, operational ...

DENVER, COLORADO / ACCESS Newswire / February 10, 2025 / 2-10 Home Buyers Warranty has announced the 2024 Builder Achievement Awards Program winners. The 2-10 Builder Achievement Awards Program ...

PUTRAJAYA: The counter staff rotation initiative, involving all ministries and their respective departments has been ...