JEA launched a new app called “My JEA” to improve customer service. >>> STREAM ACTION NEWS JAX LIVE <<< You’ll be able to ...

Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...

In drayage, trucking companies, brokers, freight forwarders, and beneficial cargo owners (BCOs) coordinate container shipping ...

With a large million-pound investment Selkent, a leading UK supplier of construction fixings and tools, increases its ...

Lyca Mobile strengthens its partnership with Euronet’s epay, launching an improved Webpos portal to streamline dealer ...

A paper titled "Generative AI at Work" in the Quarterly Journal of Economics shows customer service workers using artificial intelligence assistance become more productive and work faster. The effects ...

The companies investing in this special section share the latest advances in propane industry technologies and explain how ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...

Meeting and learning from industry experts in the agriculture equipment dealer space is a great way to gain fresh resources ...

John Rosenfeld tells RBI editor Douglas Blakey there are three key areas banks need to prioritise to regain consumer trust, ...

Technology is at the heart of our accelerating evolution, and we are all now beginning to recognize that AI is the next generation of advancement.