How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

Google has announced an intensified crackdown on fake reviews in the United Kingdom. This pledge follows a thorough ...

Google will delete all reviews written by people who repeatedly write fake or misleading reviews - either positive or ...

Online reviews can often affect where you show up in search results and the type of message being sent to potential customers ...

Google updated its review snippet documentation to recommend that ratings should be accompanied by a review comment and author's name. This is a recommendation and not a requirement, but it seems ...

The UK's Competition and Markets Authority is investigating Google's search services under the new Digital Markets, Competition and Consumers Act. The investigation aims to determine if Google ...

The commenters left one-star ratings on the publication and cited their reasons for the negative reviews. “Don’t waste your money. This book cannot be taken seriously based on the fact that ...

Some locals say the city’s response fell short. “It would’ve just been helpful for just the salt—we didn’t get anything. There’s been no salt laid down, and I feel like that would’ve ...

These are collected thoughts from people who have tramped some of the best tracks in the country and then thought: “that was shit… I’m going to leave a bad Google review”. The track ...

A Hamilton County attorney was publicly censured for responding online to a negative Google review ... Ms. Bice also posted online responses to four negative client reviews, revealing confidential ...