According to a report by the AfDB, approximately 70 percent of small and medium-sized enterprises (SMEs) in Africa fail ...

Managers often grapple with whether to be lenient or punitive when addressing employee misconduct. While leniency may seem ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

If you work in one of these industries, what's the most entitled thing a customer has said to you or asked you? Maybe you ...

We have data showing the most in-demand jobs so far in 2025 and how much they pay. Also in Money today: farm shop owner Stephen Fuller explains what it's really like being a butcher - from salary to ...

The public is losing trust in the UK’s tax authority due to its poor customer service and the difficulties of complying with ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...

When you complain at a restaurant, specifically about a waiter, there are various things that can happen to them — including a loss of income that is hard to make up. Before you decide to complain ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Robocallers posing as employees of the Federal Communications Commission made the mistake of trying to scam real employees of ...