In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

At its core, this comes down to being more proactive. Software ecosystems are more interconnected than ever before, making attack surfaces exponentially more interconnected and complex.

85% of consumers think customer service should be faster. So how do we take traditional customer support and improve the overall experience? Through a shift in mindset toward a more proactive support ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Over two-thirds of car owners would welcome proactive contact from retailers about upcoming service and MOT due dates, according to new research. The findings from Marketing Delivery highlight the ...

By leveraging emerging technologies and fine-tuning product presentations, retailers can reduce the need for returns, improve customer satisfaction and protect their bottom line. 1. Leveraging ...

Along creeks and parks, fewer trees are essential for fire safety. A proactive approach could involve renewing contracts with landscapers who operate tree-mulching machines, as done in the past.

There are several convenient options to contact Amazon on customer service issues like deliveries, login assistance, payments, and more. You can work directly with a customer service agent via live ...

These innovations give operators the power to ensure robust service assurance and thrive amidst the data deluge while enhancing the customer experience. The views expressed in this article belong ...

But in the world of customer service, timing is everything and proactive support can help. According to the Customer Service Barometer study fielded by American Express, 40% of customers agree that ...