Companies at the top of Forbes' new Best Customer Service list commit themselves to speedy service and resolution of issues.

Salesforce today released e-commerce storefronts in its Starter and Pro suites, the all-in-one sales, service, marketing, and commerce solutions for growing businesses, to build direct-to-consumer ...

Salesforce today announced the availability of ecommerce storefronts in its Starter and Pro Suites — all-in-one sales, service, marketing, and commerce solutions that help growing customers get ...

Enhance your model using engagement and demogaphic insights, company attributes and negative scoring to focus on high-value ...

New integrations provide a more comprehensive customer view, creating seamless, AI-powered workflows between GoTo Connect and customer relationship management solutions   – GoTo, the company making ...

Marc Benioff, CEO of Salesforce CRM, took to social media on Tuesday to criticize Microsoft Corp MSFT for rebranding its ...

TrueDialog ensures a cohesive communication experience across Salesforce platforms. This integration empowers organizations ...

Microsoft is launching artificial intelligence-driven “autonomous agents” for its Copilot software, the company said Monday, ...

A month after Salesforce announced its AI agent technology and its CEO Marc Benioff criticized Microsoft's AI efforts, ...

The AI tools, some acting autonomously and others in concert with a worker, can complete tasks like researching and sorting ...

Microsoft will allow businesses to start making their own autonomous artificial intelligence agents starting next month, ...

Microsoft will launch public access to Copilot Studio next month, enabling customers to create autonomous AI agents for Dynamics 365.