Agentic AI is a $31 billion market and Salesforce could win a big share as customers profit from Agentforce's value-based ...

Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study.

In an effort to increase competitiveness with competitors like Salesforce, Microsoft is introducing a suite of AI ...

Salesforce today released e-commerce storefronts in its Starter and Pro suites, the all-in-one sales, service, marketing, and commerce solutions for growing businesses, to build direct-to-consumer ...

Salesforce today announced the availability of ecommerce storefronts in its Starter and Pro Suites — all-in-one sales, service, marketing, and commerce solutions that help growing customers get ...

Enhance your model using engagement and demogaphic insights, company attributes and negative scoring to focus on high-value ...

New integrations provide a more comprehensive customer view, creating seamless, AI-powered workflows between GoTo Connect and customer relationship management solutions   – GoTo, the company making ...

Microsoft Copilot Studio, a toolchain enabling companies to develop custom AI assistants, enters public preview in November. The assistants, which Microsoft calls "agents," can fulfill various ...

Marc Benioff, CEO of Salesforce CRM, took to social media on Tuesday to criticize Microsoft Corp MSFT for rebranding its ...

TrueDialog ensures a cohesive communication experience across Salesforce platforms. This integration empowers organizations ...

Microsoft launches autonomous AI agents for Dynamics 365, challenging Salesforce's Agentforce in the race to dominate ...

Microsoft is launching artificial intelligence-driven “autonomous agents” for its Copilot software, the company said Monday, ...