Isaac Feldberg and Jim Lichtenwalter of ASUG delve into how AI-driven tools are impacting field service - streamlining ...

Salesforce CEO Marc Benioff indicated Microsoft's Copilot agents' announcement illustrates panic mode, further highlighting ...

Agentic AI is a $31 billion market and Salesforce could win a big share as customers profit from Agentforce's value-based ...

With FieldRoutes Bundles, businesses can now enhance and optimize their offerings by providing service packages tailored to customers' specific needs. By combining multiple service treatments such as ...

Marc Benioff, CEO of Salesforce CRM, took to social media on Tuesday to criticize Microsoft Corp MSFT for rebranding its ...

The AI tools, some acting autonomously and others in concert with a worker, can complete tasks like researching and sorting ...

Microsoft launches autonomous AI agents for Dynamics 365, challenging Salesforce's Agentforce in the race to dominate ...

Salesforce CEO Marc Benioff criticized Microsoft for its AI-powered agents and compared Copilot to Clippy 2.0.

The software company said it is the first provider to deliver a true commercial cloud that has received Top Secret ...

TOMRA Collection Australia has moved its customer and field service onto a single platform to boost uptime of its fleet of ...

Cloud giants Microsoft and Google are both moving quickly in the trending field of autonomous AI agents as the GenAI space ...

Civil servants are to be given new AI tools to help them do their jobs under a partnership that Microsoft chief executive ...