Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it ...

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Airport concessions will also be impacted. Starting on Jan. 1, 2025, new vendors will offer new dining options post-security.

Influencers converged on the Foreign Ministry, as Gideon Sa’ar tries to brainstorm a new strategy for Israel’s public ...

Spread the loveThe 2024 election cycle saw social media platforms play an unprecedented role in shaping political discourse ...

Don’t expect a sea change. Keep delivering flexible, seamless experiences while considering these areas of improvement that will make an impact in 2025.

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Using the tool, marketers can determine a brand’s current and desired position, predict its marketplace performance, and devise and track marketing strategy and execution. In-depth examples of ...

The holidays can be stressful enough as there are too many things to do, and not enough time to get it all done.

social, and business trends have propelled energy up the corporate agenda. But most firms still approach energy as merely a cost to be managed. Companies need a cohesive energy strategy that ...

Contributor of the Year Justin Racine on phygital shopping, AI buddies and the next big retail trends brands can’t ignore.