CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

A look back at some of the contact center, CX and AI trends, as well as a glimpse of what come in 2025 in those same areas.

Data from the commercial real estate industry – and from workplace leaders – underscores a link between hybrid work and lease ...

This partnership dispels the myth that the only companies using Amazon Connect are newer brands looking to shake up the status quo.

Last week, I attended AWS re:Invent 2024 with 60,000 of my closest friends. We were there to catch up on the latest and greatest in the cloud, particularly AI. One of the more interesting sessions was ...

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...

Only three months after the debut of Agentforce 1.0, Salesforce launched Agentforce 2.0, the latest iteration of its autonomous AI platform which allows organizations to build and deploy autonomous ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Five9’s new feature for Microsoft Teams, ...