Hotel news and insights for current and aspiring leaders.
Nawfal Mbamba appointed Director of Sales & Marketing at Al Baleed Resort Salalah by Anantara. Latest hotel insights, hospitality trends and hotel news from around the world by the foremost leaders in the hotel industry.
Going beyond the room to meet new hotel guest expectations
Aug 27, 2024 · By leveraging data and AI, teams can quickly predict booking patterns, understand guest preferences for room types, and improve the quality of campaign content to attract more visitors. As we look to the future, the key for hotel marketing leaders and their teams lies in agility and the ability to anticipate and meet travelers’ changing desires.
Evolving hospitality: meeting guest expectations in a ... - eHotelier
Nov 7, 2023 · Evolving hospitality: meeting guest expectations in a transforming world. You could have the best customer service and the cleanest, most comfortable rooms to offer guests. But they expect much more from their experience to deem it the perfect stay. The thing is, guest expectations and needs are always changing and it can be difficult to keep up.
Luxury brands expand into new hospitality sectors beyond
Aug 1, 2024 · Growth: Over the last decade, the “branded residences” luxury hospitality sector has seen a +230% growth. Initially a concept adopted by hotels in 2021, this hybrid model is increasingly appealing to luxury brands as a natural business extension. By venturing into residential living, brands present spaces that reflect their signature style ...
What’s the buzz among today’s hoteliers?
Sep 18, 2023 · Nomadix. Nomadix enables companies to connect, manage and engage in ways that redefine their digital customer experiences, help them make better business decisions and increase customer lifetime value. What’s the buzz among today’s hoteliers? - - Insights AI, labor shortages, cyber security and combating trafficking dominate discussions at ...
Insights Archives - Insights - eHotelier
As we begin to ask questions specific to the hotel sales team – their strategy, tactics, sales initiatives, business development, client engagement, etc – it becomes quite apparent how “high-touch” the sales discipline is in today’s environment which often includes reduced staffing, loss of legacy talent, and the increased absence of ...
COVID19 Hospitality Insights and Resources - eHotelier Insights
Stay ahead of all COVID-19 hospitality insights and resources published on eHotelier. Learn from experts on how hoteliers, hotels and hospitality organisations are protecting their staff, customers and businesses in this continuing global health crisis.
How EAST Hotels defines a new luxury hotel category
Aug 20, 2024 · A great motto to live by is that the only constant is change. Right now, in late 2024, the hotel industry has been through the ringer over the past five years, with profound shifts to how we operate as induced by the pandemic, the experience economy, inflation, labor market changes, demographic shifts, climate action policy, the growth of …
5 useful insights hotels can get from analyzing guest data
Jun 9, 2020 · Read on to learn five useful insights hotels can get from analyzing guest data. Once management knows how to translate the data into actionable information, strategizing hotel improvement is a much less complicated issue to tackle. 1. Study where guests go. Guests used to arrive at hotels with a map in one hand and a suitcase in the other.
Announcements Archives - Insights - eHotelier
Matthew Stephens. With technology at the forefront of this evolution, we’re proud to announce the release of the “Hospitality Technology Innovations” report. Created in partnership with HFTP and over 130 leading industry technology solutions providers, this report serves as your compass to navigate the future of hotel technology.